Last Updated: 12/10/2026
Note: This policy applies to my current offerings of virtual consulting and onsite services and also outlines refund and return terms for future products, including digital downloads and physical items (such as old newspapers), that I plan to introduce soon. Refund and return conditions are specific to each product type.
As an Australian-based sole trader, I am committed to delivering high-quality services and products with transparency and professionalism. This policy complies with the Australian Consumer Law (ACL) and applies to both Australian and international clients.
I am committed to providing clear, fair refund and cancellation options for my customers.
Virtual Services (e.g., Zoom consulting), Consulting, Tutoring & Writing
- No exchanges are offered for virtual services.
Cancellations:
- Clients may reschedule or request a full refund if cancellation is made with at least 24 hours’ notice via email prior to the scheduled session.
Late Cancellations (Less than 24 hours):
- These are non-refundable, except in the case of a genuine emergency (assessed at my discretion). A one-time reschedule may be offered.
Missed sessions (No-Shows):
- Missed sessions without prior notice are non-refundable and considered forfeited. Emergency cases will be reviewed at my discretion.
Late Arrivals:
- Sessions will end at the scheduled time. If you are more than 15 minutes late without prior notice, the session may count as a no-show.
If I Cancel or Miss a Session:
- If I fail to deliver a service due to internal error or technical issue, you are entitled to a reschedule or full refund.
- As this is a virtual service, returns and shipping do not apply.
Onsite Services (e.g., at your venue), Kitchen Operation Reviews and Food Safety Checks
- Onsite Consulting Services (Greater Melbourne & Regional): You must provide at least 48 hours’ notice to reschedule or cancel an onsite visit.
- Access Failures: For onsite services, if I arrive at your designated premises/venue and cannot gain access within 15 minutes of the scheduled start time, the service will be deemed cancelled by you, and no refund or re-booking will be provided.
Digital Products (e.g., eBooks, Templates, Downloadable Files) (Coming Soon)
No Change of Mind Refunds:
- Returns or refunds are not offered for change of mind on digital downloads.
Faulty Files:
- If a digital product is faulty, corrupted, inaccessible, or does not match its description, please notify me within 7 days of receiving the digital product. If the issue is confirmed, a replacement or refund will be offered.
Usage Rights (License):
- All digital products are sold for individual use only. Redistribution, resale, or reproduction without written permission is strictly prohibited.
Physical Products (e.g. Books, Magazines, Old Newspapers, Clippings) (Coming Soon)
Change of Mind:
- I do not accept returns for change of mind on rare, or vintage, or second-hand items.
Damaged or Incorrect Orders:
- Returns are accepted only if the item is damaged or incorrect within 7 days of delivery (with photo evidence, if applicable), and I will arrange a replacement, refund, or store credit.
- In some cases, I may request the product to be returned. If so, I will provide a prepaid return shipping label at no cost to the customer.
- All physical products must be returned in original condition.
- No restocking fees apply.
- Exchanges are not offered.
Travel Fees and Onsite Services Policy / Onsite Travel Requirements and Selection Policy
Travel Accuracy Policy:
Booking venue locations are verified via Google Maps upon receipt. If the incorrect travel distance tier is selected at checkout, the booking will be automatically cancelled. A refund will be issued minus a fixed $10 administration fee to cover manual processing costs. Please double-check your return travel distance before completing your payment.
- Refund Administration Fee: Because the cancellation is caused by incorrect information provided by you, this constitutes a buyer error under Australian Consumer Law guidelines. I will issue a refund for your order; however, the refund amount will be minus a flat $10.00 administration fee to cover the cost of auditing the address and processing the reversal.
- Payment of Travel Invoices: Travel invoices will be issued after the booking is made and must be paid in full prior to the commencement of the onsite service.
Pre-Condition to Service:
Any regional travel shortfall invoices must be paid in full at least 48 hours prior to my scheduled arrival at your site. If you refuse to pay the regional distance balance, I will cancel the booking and refund your order minus a fixed $10 administration fee.
Booking Errors & Cancellation Fees:
It is the customer’s responsibility to ensure their inspection location matches my stated travel distance tier before checkout. If an on-site inspection is booked outside the travel distance tier due to customer error, the booking will be cancelled.
A flat $10.00 administration fee will be deducted from the refund total. This fee covers my manual verification labour, address routeing checks, and system processing costs required to reverse the transaction. In these instances, a partial refund of the purchase price (less $10.00) will be issued back to the original payment method.
Refund Processing Time
All eligible refunds are processed within 5 business days of cancellation confirmation or verification of fault or returned item.
Rights Under Australian Consumer Law
I comply with the Australian Consumer Law (ACL), which provides the following consumer guarantees:
- You are entitled to a remedy if a product or service fails to meet acceptable quality, fit for purpose, or match its description.
- If the problem is major, you may choose a refund, replacement, or compensation.
- If the issue is minor, I will decide whether to repair, replace, or re-perform the service.
International Clients
I welcome clients from around the world. While this policy is governed by Australian Consumer Law, I aim to provide the same level of fairness globally.
If your local consumer laws offer additional protections, I will consider them on a case-by-case basis, provided they don’t conflict with my own policies or legal obligations.
Jurisdiction:
This policy and any disputes are governed by the laws of Victoria, Australia. By purchasing or booking with me, you agree to submit to this jurisdiction.
Contact Me
To request a cancellation, refund, or return, please contact:
hello [at] barbarabielecki [dot] com
0403 299 799
Please include your name, order number or booking reference number, a description of the issue, and any relevant photos.
For details on how I process and deliver your orders, including shipping times and methods for physical and digital products, please see my Shipping & Delivery Policy.
