TERMS OF SERVICE & SUPPLY AGREEMENT

Last Updated: 12/10/2026

Business based in Victoria, Australia

Welcome to Barbara Bielecki. This document outlines the Terms of Service and Supply Agreement (the “Agreement”) governing your purchase of goods and services through my WooCommerce platform. Please read this document carefully before making a purchase.

By ticking the box at checkout and completing your purchase, you explicitly agree to be bound by these terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these terms, you must not purchase my goods or services.

These Terms of Service & Supply Agreement govern your use of this website and your engagement with my services and products. By accessing or purchasing from this website, you agree to be bound by these terms.

1. Parties and Governing Law

This Agreement is a legally binding contract between me, Barbara Bielecki (ABN: 36116123223) (referred to as “I”, “my”, or “me”), and you, the purchaser of my goods or services (“the Client”, “you”, or “your”). This Agreement is governed by the laws of Victoria, Australia. Both parties submit to the nonexclusive jurisdiction of the courts of Victoria to resolve any legal disputes.

2. Use of This Site

You agree not to use this website for any unlawful purpose or to infringe on the rights of others. I reserve the right to modify or remove content or suspend the website at any time.

3. Services and Products Covered

This Agreement governs the purchase of all fixed-price products sold through my website, including but not limited to:

  • Fixed-hour online and onsite business consulting.
  • Food safety and HACCP compliance auditing.
  • Student tutoring sessions.
  • Physical collectable items.

I offer consulting, writing, and tutoring services; digital downloads (eBooks and templates); and physical products for sale (old newspapers, clippings, books, and magazines). All products and services are subject to availability.

Descriptions and prices are listed clearly. If something is unclear, please contact me before purchasing or booking.

Scope of Services:

The service provider may provide one or more of the following:

  • Consulting: food business consulting, environmental health consulting, business consulting, workflow guidance, operational clarity, and compliance support.
  • Tutoring: business, medical science, microbiology, environmental health, food safety, and related academic subjects.
  • Professional Writing Services: website content, technical writing, policy writing, SOP creation, templates, reports, manuals, and professional documents.
  • Document Review: SOPs, policies, manuals, assignments, academic work, and business documents.
  • Premium Packages: structured consulting or tutoring programs, onsite assessments, or multi-session support.

4. Orders, Fees and Payment

  • All orders are subject to acceptance and availability
  • Payment must be made in full before delivery of products, booking confirmation, or commencement of services
  • Payments are processed securely via WooCommerce
  • All prices listed on my website are in Australian Dollars (AUD).
  • Unless explicitly stated otherwise on the individual product page, all prices listed are inclusive of Goods and Services Tax (GST) (if applicable) in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). 
  • You agree to provide accurate billing and contact details at the time of purchase
  • The price for any service (such as business consulting, tutoring, or onsite consulting) or product (collectables) is fixed at the time of purchase.

Fixed Scope: The price paid at checkout covers the exact duration, hour rate, and service scope detailed in the product description. Any work requested outside of this description will require a brand-new purchase or a separate commercial quote.

5. Travel Fees and Onsite Services Policy / Onsite Travel Requirements and Selection Policy

Because I travel across greater Melbourne and regional Victoria to service commercial kitchens, cafes, and other food businesses, strict travel pricing rules apply to protect against high fuel costs and transit times.

Cost-Saving Travel & Route Policy:

To minimise client expenses, all travel fees for onsite consulting are priced as fixed, upfront tiers designed to avoid Melbourne toll road surcharges (e.g., Linkt or EastLink accounts). Tiers are calculated using the fastest toll-free route provided by Google Maps at the time of booking.

Travel Accuracy Policy:

Booking venue locations are verified via Google Maps upon receipt. If the incorrect travel distance tier is selected at checkout, the booking will be automatically cancelled. A refund will be issued minus a fixed $10 administration fee to cover manual verification labour, address routeing checks, and processing costs to reverse the transaction. Please double-check your return travel distance before completing your payment.

For all services requiring my physical presence onsite, the following travel terms apply:

  • Mandatory Variable Selection: When purchasing onsite consulting services, you must select the accurate return-trip kilometre variation at checkout that corresponds to your location.
  • Verification of Distance / Reference Point: For privacy and administration consistency, I do not publish my home address. All return-trip travel distances are audited and verified by me using the fastest toll-free driving route on Google Maps from my designated reference point at Milleara Shopping Centre (235 Millera Rd, Keilor East, VIC 3033) to your designated onsite commercial facility.
  • Client Mapping Responsibility / Incorrect Variation Selection: You must cross-reference your kitchen or venue address against this specific Keilor East reference point using Google Maps to determine your correct travel tier before selecting your product variation at checkout. It is your responsibility to select the correct return-trip kilometre variation at checkout. If the actual driving distance exceeds the variation you selected, I will decline your order and cancel the booking.
  • Right to Decline for Undercharged Tiers: I manually audit the fastest toll-free route driving distance for every single order. If you select a travel tier lower than the actual distance required from Milleara Shopping Centre, your order will be flagged as an incorrect selection. I will decline your booking, cancel the order, and issue a refund minus a $10.00 administration fee to cover the cost of auditing and manual transaction reversal.
  • Refund Administration Fee: Because the cancellation is caused by incorrect information provided by you, this constitutes a buyer error under Australian Consumer Law guidelines. I will issue a refund for your order; however, the refund amount will be minus a $10.00 administration fee to cover the cost of auditing the address and processing the reversal.
  • Parking Fees: The variable travel fees cover standard fuel, vehicle wear, and my travel time. They do not include commercial parking fees. If your  venue does not provide free parking, any parking costs incurred during my booking will be invoiced to you separately after the session. 
  • Payment of Travel Invoices: Travel invoices will be issued after the booking is made and must be paid in full prior to the commencement of the onsite service.

      • Pre-Condition to Service:
        • Any regional travel shortfall invoices must be paid in full at least 48 hours prior to my scheduled arrival at your site. If you refuse to pay the regional distance balance, I will cancel the booking and refund your order minus the $10.00 administration fees.

  • Booking Errors & Cancellation Fees: It is the customer’s responsibility to ensure their inspection location matches the travel distance tier before checkout. If an on-site inspection is booked outside the travel distance tier due to customer error, the booking will be cancelled. A flat $10.00 administration fee will be deducted from the refund total. This fee covers my manual verification labour, address routeing checks, and system processing costs required to reverse the transaction. In these instances, a partial refund of the purchase price (less $10.00) will be issued back to the original payment method.

6. Sale of Goods & Shipping & Delivery (Collectables)

  • Physical products (e.g., newspapers, books) will be shipped to the address you provide. Please refer to my separate Shipping Policy, which outlines processing times, delivery timeframes, and international shipping notes.
  • Delivery times may vary depending on your location and shipping method.
  • I am not responsible for delays caused by the carrier.
  • Description: I make every effort to describe and display the exact condition of collectable items. Minor variations or age-related wear common to collectables are described in the listing.
  • Risk and Title: Title and risk of loss or damage to any physical goods pass to you the moment I deliver the parcel to Australia Post or a courier.
  • Shipping Insurance: Standard shipping does not include transit insurance unless explicitly selected as an add-on at checkout. I am not liable for items lost, stolen, or damaged during transit.

7. Vintage Items and Copyright

All vintage newspapers, clippings, and magazines sold through this shop are original physical items owned by Barbara Bielecki.

These items are authentic collectibles and are not reproductions. Buyers acknowledge that while ownership of these items is transferred, copyright and reproduction rights may remain with the original copyright holders. For any use beyond personal collection, buyers should ensure compliance with applicable copyright laws.

8. Scheduling

After purchase, I will contact you via email to schedule your consultation or tutoring sessions at a mutually convenient time.

9. Refunds, Cancellations, Rescheduling, and No-Shows

My Refunds & Cancellations Policy forms part of these Terms. Please read it here. You may cancel services with 24+ hours’ notice. No-shows and late cancellations are non-refundable unless in exceptional circumstances.

I allocate specific time and resources to deliver your services. Lost time cannot be recovered. Therefore, strict scheduling rules apply:

  • Consulting and Tutoring (Online): You must provide at least 24 hours’ notice via email to reschedule an online booking. Cancellations or rescheduling requests made with less than 24 hours’ notice will result in the forfeiture of your full booking fee.
  • Onsite Consulting Services (Greater Melbourne & Regional): You must provide at least 48 hours’ notice to reschedule or cancel an onsite visit.
  • No-Shows and Access Failures: For online sessions, if you are more than 15 minutes late, the session is cancelled and the fee is forfeited. For onsite services, if I arrive at your designated premises/venue and cannot gain access within 15 minutes of the scheduled start time, the service will be deemed cancelled by you, and no refund or re-booking will be provided.

10. Client Responsibilities

The client agrees to:

  • provide accurate information
  • supply relevant documents when requested
  • attend scheduled sessions on time
  • ensure academic integrity (for tutoring)
  • Ensure safe access for on-site visits (if purchased)
  • communicate respectfully and professionally

Academic Integrity / Tutoring Rule:

The provider strictly does not complete, write, or submit assignments, assessments, exams, or coursework on behalf of students or any client. All tutoring services are provided for learning support and educational guidance only, including explanation, guidance, and support. The client is responsible for all final submissions and academic integrity compliance.

11. Digital Products – (eBooks, Downloadable Content)

Downloads are provided as-is and licensed for individual use only. No refunds will be issued for change of mind. You may not reproduce, resell, share, redistribute or modify digital files.

12. Intellectual Property (IP) Rights / Copyright Notice

When consulting for food businesses, I frequently deliver proprietary tools, compliance paperwork, and operational workflows.

  • All written content, product descriptions, service details, service structures, pricing models, consultation formats, writing services, business consulting offerings, tutoring packages, blog content, educational materials, resources, methodologies, text, images, logos, templates, and downloadable materials on this website are the original work of and are owned by Barbara Bielecki and are protected under copyright law.

    This includes:

    • Custom-written service descriptions
    • Consulting session formats and structures
    • Pricing models and bundles services
    • Any supporting documents or content provided after purchase (e.g., reports, templates, training outlines)

    No part of this website’s content may be copied, distributed, adapted, republished, rewritten, or used in any commercial form, including imitation of service structure or pricing, without express written consent from Barbara Bielecki.

  • You may not copy, distribute, modify, transmit, reuse, or reproduce any content without my prior written consent from Barbara Bielecki.
  • Unless otherwise agreed, I retain copyright over any original content created as part of a writing service. Customers may use the content for the purpose outlines at the time of commissioning.
  • All content and materials provided during consultations or tutoring remain my intellectual property unless otherwise agreed in writing.
  • Retention of Rights / Ownership: I retain exclusive ownership of all Intellectual Property rights in any materials provided to you, including frameworks, worksheets, templates, or notes provided to you during a consulting or tutoring session.
  • Limited Licence to Use: Upon full payment, I grant you a non-exclusive, non-transferrable, revocable licence to use these materials solely for the internal operations of a single business entity or individual tied to the purchase order.
  • Commercial Restrictions: You must not copy, redistribute, resell, or share my materials with third-party businesses, franchise networks, or competing consultants or commercially exploit any materials provided by me without my express written consent.

13. Limitation of Liability

To the maximum extent permitted by law under Australian Consumer Law (Competition and Consumer Act 2010 (Cth)), I am not liable for any loss or damage arising from the use of my website, services, or products, whether direct or indirect.

  • Maximum Cap: To the maximum extent permitted by law, my total liability to you for any matter arising out of or in connection with this Agreement is strictly limited to the total amount actually paid by you to me for the specific product or service that gave rise to the liability.
  • No Outcome Guarantees:
    • Business Consulting: I provide professional guidance based on expertise, but I do not guarantee specific financial outcomes, revenue increases, or business performance metrics.
    • Tutoring: I provide educational support, but I do not guarantee specific academic grades, exam results, or school rankings.

The service provider is not liable for:

  • business outcomes
  • regulatory decisions
  • academic results
  • operational incidents
  • financial loss
  • third-party actions

All advice is provided in good faith based on the information supplied by the client.

Limitations of Service:

All services provided by Barbara Bielecki are limited to the scope explicitly described in the relevant product or service listing.

Complimentary consultations, paid consultations, tutoring sessions and business advisory services are discussion-based only unless otherwise stated.

Complimentary consultation does not include operational guidance, kitchen layout advice, workflow optimisation, food preparation support, document review, compliance assessment, risk assessment, onsite inspection, or any form of detailed problem-solving. These activities require a structured paid service and will not be provided during free sessions.

Paid consulting services are limited to the specific deliverables outlined at the time of purchase. Any additional work, expanded scope, further analysis, extra documentation, or extended support beyond the agreed deliverables will require a separate paid service or an upgrade to a higher-level consulting package.

Barbara Bielecki does not guarantee regulatory outcomes, council approvals, inspection results, or compliance decisions made by external authorities. Recommendations are provided based on professional expertise, but final regulatory determinations remain the responsibility of the relevant authority.

Clients acknowledge that advice provided during any session, free or paid, is based solely on the information they choose to disclose. Incomplete, inaccurate or withheld information may limit the accuracy or applicability of guidance provided.

All proprietary frameworks, processes, documents, templates, and materials supplied by Barbara Bielecki are for client use only and may not be reproduced, distributed or shared without written permission.

14. Privacy

  • Your personal information is handled in accordance with my Privacy Policy. Please review my privacy policy, which explains how I collect, use, and protect your personal data.

Privacy & Data Handling:

Barbara Bielecki collects only the information necessary to deliver consulting, tutoring and advisory services. This may include operational details, food safety practices, workflow information, documentation provided by the client, compliance concerns, business challenges, student information, contact details and communication records.

All information is handled in accordance with strict confidentiality and professional standards. Client data is stored securely and is not shared with third parties except where required by law (for example, in response to a lawful request from a regulatory authority).

Client information is used solely for the purpose of delivering the purchased service, preparing for consultations, maintaining accurate records, and ensuring continuity of support. It is never used for marketing, testimonials, case studies, social media content or external communication without the client’s explicit written consent.

Clients may request access to the information held about them and may request corrections if any details are inaccurate. Requests must be made in writing.

Barbara Bielecki does not collect or store payment information directly. All payments are processed securely through third-party payment providers in accordance with their own privacy policies.

By engaging any service, clients consent to the collection and handling of their information as described in this Privacy & Data Handling section.

Data Retention & Storage:

Barbara Bielecki retains client information only for as long as necessary to deliver services, maintain accurate records, meet regulatory obligations and ensure continuity of support. This may include operational details, food safety information, workflow notes, documentation provided by the client, compliance concerns, business challenges, tutoring records, communication logs, and booking information.

All client data is stored securely. Access to client information is restricted and used solely for the purpose of delivering consulting, tutoring or advisory services.

Client information is not sold, shared or disclosed to third parties except where required by law (for example, in response to a lawful request from a regulatory authority).

Data related to paid consulting services, risk assessments, operational reviews or compliance matters may be retained for a reasonable period to support future service delivery, maintain professional records and comply with regulatory expectations.

Clients may request deletion of their data where legally permissible. Some information may be retained where required for regulatory, legal or record-keeping purposes.

Barbara Bielecki does not store payment information. All payments are processed securely through third-party payment providers in accordance with their own data retention and privacy policies.

15. Confidentiality

  • Mutual Confidentiality: I will keep your internal business figures, unique menu concepts, and kitchen data strictly confidential. Likewise, you must not disclose my proprietary consulting methodologies or pricing models to third parties.

All services provided by Barbara Bielecki are delivered under strict confidentiality. Any information shared by the client, including operational details, food safety practices, workflow processes, documentation, compliance concerns, business challenges, student information, personal circumstances or any other sensitive material, is treated as confidential and will not be disclosed to any third party except where required by law.

Due to the regulatory nature of food safety, environmental health and compliance work, Barbara Bielecki does not disclose the names of councils, organisations or businesses previously engaged, nor are details of past assessments, reviews or client matters shared publicly. This protects clients from potential legal, regulatory or reputational consequences associated with food safety breaches, operational issues or compliance investigations.

All discussions, observations, recommendations, reports, notes and materials provided during paid or complimentary services remain private and are used solely for the purpose of delivering the agreed consulting, writing or tutoring service. Client information is never used for marketing, testimonials, case studies, social media content or external communication without the client’s explicit written consent.

Clients are also expected to maintain confidentiality regarding any proprietary frameworks, documents, processes or materials provided by Barbara Bielecki. These materials may not be shared, reproduced or distributed without written permission.

The Client agrees to keep all non-public information, materials, strategies, templates, resources or business insights shared during services confidential and not disclose them to third parties without written consent.

Confidentiality (NDA Section):

Both the Service Provider and the Client agree to maintain strict confidentiality regarding all information shared during the engagement. “Confidential information” includes, but is not limited to:

  • business operations, recipes, processes, intellectual property
  • Food safety or compliance details and documents provided for review (including SOPs, policies, manuals, and templates)
  • academic materials, assignments, drafts
  • website content, technical documents, business information
  • personal information
  • any sensitive or proprietary material disclosed in written, verbal, or digital form.

Service Provider Obligations:

The service provider will not disclose, share, reproduce, or use the client’s confidential information for any purpose other than delivering the agreed services. Confidential information will not be provided to third parties unless required by law or with the client’s written consent.

Client Obligations:

The Client agrees to maintain confidentiality regarding any proprietary methods, materials, templates, or documents supplied by the Service Provider. All materials created by the service provider remain the provider’s intellectual property unless otherwise stated in writing.

Duration:

The confidentiality obligation continues indefinitely, even after the completion or termination of the service engagement.

16. No Recording & Content Use Policy

To protect client privacy, intellectual property, and the integrity of my services, the following rules apply to all virtual sessions and content delivered by Barbara Bielecki.

The Client must not record, livestream, photograph, reproduce, publish, or share any part of consultations, sessions, or materials without prior written consent. Clients must not publish or distribute the Provider’s confidential materials or copyrighted content on websites, social media platforms or other public forums without permission. This includes posting content, summaries, or excerpts on social media platforms such as TikTok, Instagram, or similar services.

The client agrees not to publicly post defamatory, misleading, or harmful content regarding the provider or services. Any breach may result in immediate termination of services and legal action where appropriate.

Strictly Prohibited Activities:

  • Recording of any kind – including audio, video, or screen recordings – is not permitted unless prior written consent is provided by Barbara Bielecki.
  • Live streaming of sessions (via platforms such as YouTube, Twitch, Instagram Live, TikTok, etc.) is strictly prohibited.
  • Screen sharing of our sessions or materials with any third party (individuals not explicitly part of the session) is not permitted.
  • Use of AI tools, bots, browser extensions, or apps that automatically record, transcribe, capture, or log sessions (e.g., Otter.ai, FireFlies, Notta, etc.) without prior disclosure and explicit approval is prohibited.

These rules apply to all virtual services, including 1-on-1 consultations, tutoring sessions, workshops, webinars, and custom content delivery (such as written reports, strategy documents, or course materials).

17. Changes to Terms

  • I reserve the right to modify these Terms at any time.
  • Changes will be posted on this page with an updated date.
  • Continued used of my site after changes means you accept the new Terms.

18. Governing Law

  • These Terms are governed by the laws of Victoria, Australia.
  • Any disputes will be handled in that jurisdiction.
    .

19. Acceptance of Terms

By purchasing or booking a service, the Client acknowledges and agrees to the terms of this combined Terms of Service Agreement, Supply Agreement & Confidentiality Agreement (NDA).

You accept this Agreement when you:

  • Complete a purchase on my website,
  • Book a session.
  • Submit documents for review, or
  • Proceed with any service after receiving this Agreement.

20. TERMINATE THE AGREEMENT

The Provider reserves the right to terminate services if the Client breaches these Terms, engages in abusive or inappropriate behaviour, infringes the Provider’s intellectual property rights, or otherwise acts in a manner that prevents the Provider from safely or reasonably delivering the services.

21. Business Information

I am a sole trader trading under my full legal name. My ABN is listed on official documentation such as invoices, as required by the Australian Taxation Office (ATO).

Please contact me directly if you require further business verification.

22. Contact Me:

If you have any questions, please contact me at hello [at] barbarabielecki [dot] com

23. Australian Consumer Law (ACL) Guarantees

Australian Consumer Law Compliance:

This policy does not affect your rights under the Australian Consumer Law. If a service is not delivered with due care and skill, is not fit for its intended purpose, or does not match its description, you are entitled to a remedy (which may include a refund, resupply, or other solution as appropriate).

  • Statutory Rights: My goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with me and receive a refund for the unused portion. You are also entitled to choose a refund or replacement for major failures with goods.
  • Change of Mind: In accordance with the Australian Competition and Consumer Commission (ACCC) guidelines, refunds, exchanges, or store credits are not provided for “change of mind” once a service has been delivered or a collectable item has been dispatched in its described condition.
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